Teamyar ERP After Sale Service Module
After-sales service management plays a very important role in creating a positive brand image in the customer's mind. After-sales services, with their relationship with other systems and subsystems required for a business, provide the tools for marketing and customer loyalty by recognizing and estimating customer needs. In the after-sales service section, identifying customer needs and providing the best possible service in the shortest time plays a very important role in creating loyal customers. This subject covers the majority of island system problems and, due to the transfer of real-time information from subsystems, provides the possibility of quickly responding to the customer without user intervention, greatly reducing the occurrence of errors and inconsistencies. The Teamyar After Sale Service Module provides this possibility to control all customers from the time of product purchase to the time of visiting for after sale services such as repair, replacement, support, tracking, etc., and provides the best type of service to customers.
Key features of the After Sale Service module
Interaction with other modules
Branch
Selection of branch from the list of branches defined in the branch module
Administration
Creating users related to the after-sales service module
Creating access to view the after-sales service module in the list of modules
Sale Management
Create a sales invoice for the used part
CRM
Linking the product warranty to the customer
Defining the customer
SMS
Sending warranty serial to the organization and creating a new customer with a mobile number
Survey Management
Registering QC for technicians' performance
Website (Portal)
Create a product acceptance gateway for services
Create grouping of users for tracking and monitoring of products in services
Create various branches for providing services or accepting products for services
Record individual and group product requests for representatives
Record service orders for technicians Create a customer
Product (Warehouse)
Invoking the service and assigning it to the product and part
Managing product warranty with the entered or exited product serial
Recording waste depreciation in inventory
Recording warranty consumption transfer for the used part
Recording the bill of materials (BOM) list or product request
Human Resource
Call for technicians
Record performance score of technician and its impact on salary payment
After Sale Service Module Subsystems
- Define product description based on product code, product name, barcode1, barcode2, barcode3
- Enable and disable SMS service after the sale (communication with SMS modules, personnel)
- Define types of work that can be performed in services
- Determine the type of priority for service performance
- Define the pattern of SMS sent to the customer at each stage of the service process on the product (communication with SMS modules, CRM, personnel, and profile)
- Define the types of services for products and parts (communication with product module)
- Timing of service completion (communication with product and personnel modules)
- Scoring service personnel (communication with product and personnel modules)
- Managing devices and products for service (communication with product module)
- Creating a print pattern for warranties for products (in connection with the product module)
- Creating a time-based (start and end) pattern for warranties for products
- Definition of types of causes, agents, and failure modes for products
- Definition of the validation pattern in the after-sales service process (communication with the Human Resource module)
- Creation of custom fields in the service request registration form
- Creation of filters in the product history list display
- Registration of service requests individually and in groups (communication with the product, Human Resource, CRM, and sales modules)
- Registration of after-sales service orders
- Viewing the history and issued copies
- Registration of after-sales service performance
- Viewing the performance registration history
- Management of performed financial operations (communication with product and accounting modules)
- Registration of replacement goods receipts (communication with product and accounting modules)
- Registration of urgent receipts (communication with product and accounting modules)
- Registration of warranty return receipts (communication with product and accounting modules)
- Registration of warranty consumption transfers (communication with product and accounting modules)
- Registration of after-sales service invoices (communication with product and accounting modules)
- Obtain various accurate overview and analytical reports from all stages of after-sales services
- Display all reports generated in the after-sales service module widget
- Determine access for each user and user group for all sections of the after-sales service module (connection to the administration module)