Teamyar VoIP module

VoIP (Voice over Internet Protocol) means "Voice transmission through Internet Protocol" which is carried out in the combined platform of Internet and network. This technology provides the possibility of audio or video communication with the workplace for all users around the world (without time and place restrictions) using the network infrastructure, computers, mobile devices and IP phones, with a low cost on the network and the Internet. brings. Due to the increasing use of this technology in the processes of video conferencing, VOIC conference and internal corporate voice calls and its importance in the CRM system, Teamyar has made it possible to manage VIP technology inside Teamyar's ERP using various and required reports. Currently, this feature is possible in Teamyar using Isabel (Asterisk 11) software, and in the future, it will be possible to develop this product in other software with different versions. In this system, all calls made to users will be registered and managed, and users will be easily informed about their unanswered calls and... with notifications in Teamyar. Due to the integration of Tim Yar's VOIP system with other related modules (personal, profile and customer), it is possible to obtain various reports of how users and customers communicate and contact.

Key features of the VoIP module

Possibility of LIVE monitoring of all calls by management and user

Voip module, the possibility of using a database outside Teamyar

Voip module can view user status (OFF LINE. ON LINE)

Voip module allows viewing the history of personal calls by each user

Voip module allows you to see the duration of calls

Voip module can save and download audio files

Voip module sends notification of missed calls to users

Voip module, the possibility of registering and creating a new customer from the received calls

Voip module can record the details of the conversations

Voip module can detect active and inactive users (from answered and missed calls)

Voip module allows viewing the number and type of incoming and outgoing calls of the organization

Voip module allows you to view the exact time of employees' conversations

Voip module allows viewing the longest and shortest duration of conversations

Voip module can create IVR according to organizational needs

Voip module, the possibility of using Teamyar javascript libraries

The Voip module allows you to create all kinds of required reports, according to the needs and processes of each organization

Voip module can connect with Isabel Asterisk 11 software

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